An AI answering service for electricians
Electrical work covers a very wide range of jobs: a single new socket, a lighting upgrade, an inspection for a landlord or a sale, an EV charger installation, a full rewire. The calls that come in are just as varied, and the information you need before quoting or booking is different for each.
Nexra AI builds the answering service around your job types and the questions you ask before a visit, so each routine call reaches your team as a scoped request rather than a missed call or a vague message.
What an AI receptionist does for electrical businesses
An AI answering service for an electrical business answers routine calls about installations, upgrades, inspections and quotes, records the scope of the job and the property details, and sends the appointment request to your team for confirmation. It gives no electrical or safety advice and is not an emergency service.
Calls and enquiries it is set up to take
- Lighting, socket and switch installations
- EV charger installation enquiries
- Panel or consumer-unit upgrade and rewiring quotes
- Electrical inspections and certificates for landlords or property sales
- Commercial maintenance and fit-out enquiries
- Moving or confirming a booked installation or inspection
Why electrical businesses miss calls and enquiries
Every job needs different information
A charger installation, an inspection and a rewire each need different details before you can quote. Generic messages leave you calling back to ask.
Small jobs and large jobs share one phone
Quick jobs and multi-day projects arrive on the same line. Without consistent questions, it is hard to tell which callers need a visit and which need a quote.
Electricians are on site all day
Work in roof spaces, panels and live installations does not stop for the phone, so calls go unanswered during working hours.
Customers ask for advice you should not give by phone
Callers often want a quick answer about a fault. A receptionist that declines to advise, and books the right visit instead, protects both the customer and your business.
How a routine call is handled, step by step
- 01
Answer and identify the job
The call is answered in your name and the receptionist works out the type of job: installation, upgrade, inspection, commercial work or a routine question.
- 02
Ask job-specific questions
Each job type has its own short question set — for a charger, the property type and parking; for an inspection, the purpose and the size of the property.
- 03
Request the appointment
The caller is offered a visit or a quote callback under your rules, and the request goes to your calendar or office for confirmation.
- 04
Send a scoped summary
Your team receives the job type, the answers to your questions and the caller's details in one written summary, ready to quote or schedule.
Details captured on each call
- Name, contact number and property address
- Job type and the scope the caller describes
- Domestic or commercial property
- Purpose of an inspection, such as a sale or a tenancy
- Preferred appointment times
- Answers to your job-specific questions
What it does not do
- It does not give electrical, technical or safety advice of any kind.
- It does not decide whether a job needs a permit or meets local regulations.
- It is not an emergency service. You choose the message it gives a caller who describes something urgent, and it should not be relied on to assess or respond to that call.
- It does not commit to a price; it repeats only pricing you approve.
Setting it up for your electrical business
Your job types
We map the work you take on and write a short, separate set of questions for each job type, so every request arrives scoped.
Local rules and terms
Inspection names, certificates and permit terms differ by country. The receptionist uses the terms your customers use where you operate, agreed during scoping.
What you will and will not book directly
Small, well-defined jobs can be booked directly; larger projects can always go to a quote callback. You set the line.
A clear no-advice rule
The receptionist is set up to decline technical and safety questions politely and to offer a visit or a callback instead.
Every build is priced by custom quote after scoping. Specific phone, calendar and job-management connections are confirmed before the build starts.
Solutions used in electrical builds
Guides for electrical businesses
Questions from electrical businesses
It is a system that answers routine calls for your electrical business in natural speech, asks your questions for each job type, records the scope and the customer's details, and sends the appointment or quote request to your team.
Yes. Each job type — an installation, an EV charger, an inspection, a rewire quote — gets its own short set of questions, so the request reaches you with the information you need to quote or schedule.
No. It is set up to decline technical and safety questions and to offer a visit or callback instead. Advice and decisions stay with your licensed electricians.
No. It is not an emergency service and gives no safety guidance. Callers who describe something urgent hear the message you choose, such as your own on-call number, and your existing arrangements for urgent electrical calls should stay in place.
Yes. Commercial enquiries can follow their own question set and routing, for example straight to the person who handles commercial quotes, with a written summary attached.
Get a custom quote for your electrical business
Tell us how calls reach you today, the jobs you take on and the tools you use. We come back with a scoped, written proposal.